Error Code: 2495, How to resolve on the DM100i, DM125 and more

Learn how to resolve error code 2495 on the DM100i, DM125, DM300C, DM400C, and DM475.

Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

The meter displays error code 2495 and will not print.

The ink cartridge latch is open.

The ink cartridge latch is open. Open the ink door and close the latch then reboot the meter.

Here are the steps to follow for a safe restart:

Unplug the power cord, wait one minute
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 02 October 2023