Error 041842009A on the Connect+ series and SendPro P

Learn how to resolve error code 041842009A on the Connect+ series and SendPro P.

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Error code 0418-42-009A appears and the meter will not print.

Cause

There is an issue with the ink cartridge.

Resolution

Ensure all ink cartridges installed are genuine Pitney Bowes ink cartridges. Non PB ink can damage the meter. Replace the ink cartridge to resolve this error.

UPDATED: 23 January 2025