Error Code: 0198610010, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 0198610010 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays the error code 0198-61-0010.

Cause

The meter has detected mail on the transport deck.

Resolution

Open feeder and printer covers and remove all mail.
You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

Select the green house at the top of the screen to go to the home screen
Select Shut Down from the lower right corner
Select Shut Down from the menu
Select Shut Down on the pop up
Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
After everything has been off for 10 seconds press the power button to power the Connect+ back up

Note: You should perform a shut down nightly using the shut down icon, not the power button at the front of the equipment.

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021