Error Code: 01A1610001, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 01A1610001 on the Connect+ 500W, Connect+ 1000, Connnect+ 2000, and Connect+ 3000.

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+ displays error code 031A-41-0031 and will not print the accounting report.

Cause

Accounting reports are not printing to your Pitney Bowes laser printer, Connect+® is not configured to print reports to a laser printer.

Resolution

Only Pitney Bowes 1E20 and newer laser printers are supported by the Connect+. If you would like to purchase a Pitney Bowes printer, contact your sales representative.

UPDATED: 14 June 2021