Error Code: 0198620006, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Directions on how to resolve error code 0198620006 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

The meter displays error code 0198-62-0006, and the Connect+® will not duplicate the job.

You cannot duplicate a job if it is open on a tab on the run mail screen.

Close your job tab and then try again:

Select the green house key at the top of the screen to go to your Home screen
Select Run Mail
Close the job you wish to duplicate by selecting the 'x' next to its name at the top of the screen
Select the green house key at the top of the screen to go to your Home screen
Select Jobs
Select the job you wish to duplicate
Select Options
Select Duplicate job

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021