Error 0195610031 on the Connect+ Series, SendPro P
Reboot your meter to resolve error 0195610031.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+ Series, SendPro P displays error code 0195610031.
Cause
You cannot add postage to your meter, or a postage refill failed.
Resolution
Reboot your system. Here are the steps to follow for a safe restart:
- Select the Gear from the lower right corner of the home screen.
- Select Shut Down from the menu.
- Select Shut Down on the pop-up.
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds, press the power button.
UPDATED: 26 September 2023