Troubleshooting envelopes failing to open in Relay 2500, 3500, and 4500

Learn how to troubleshoot envelopes failing to open in Relay 2500, 3500, and 4500

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

Envelopes fail to open.

Cause

Envelopes loaded incorrectly
Poor envelope quality

Resolution

Load envelopes flap side up with the flap feeding last
Check the envelopes are not stuck due to excessive dampness
Try a new box of envelopes

UPDATED: 30 June 2021