Troubleshooting poor envelope feeding in Relay 2500, 3500, and 4500
Learn how to troubleshoot poor envelope feeding in Relay 2500, 3500, and 4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
Issue
Poor Envelope Feed
Cause
- Envelope side guides set incorrectly
- Poor envelope quality
- Envelopes loaded incorrectly
Resolution
- Set the guides to the envelope width and then back off 1/4 turn
- Check that the envelopes are not curled. Try a new box of envelopes. Make sure to fan stack before loading
- Load envelopes flap side up with the flap feeding last
UPDATED: 30 June 2021