Updating the software version on the DM400C and DM475

Make sure that your system is connected using SmartLink™, PC Meter Connect or a local area network connection (LAN) to communicate with the Pitney Bowes Data Centre.

Click on the link for your usual connection method for detailed meter software update instructions.

• Using SmartLink™
• Using PC Meter Connect™ or a local area network connection (LAN)

---

Using SmartLink™
Unless a lock code is enabled, meters that are always powered on and connected via SmartLink™ get updated automatically.

If you use a lock code, unlock the meter and follow these steps to update your meter:

1. Press C to go to the Home screen.
2. Press Refill Postage.
3. Select Check PBP balance.
4. Select Continue.
5. Select Get Update Now.
6. At prompt System Update Complete, select Restart Now:

• Your meter restarts
• Your screen displays the message installing updates
• Do not remove the power
• When your updates are installed, your meter initializes

7. Select Connect now when the screen displays Connection Required.
8. At prompt System Update Complete, select Return Home.

---

Using PC Meter Connect™ or a local area network connection (LAN)

1. Press C to go to the Home screen.
2. Press Refill Postage.
3. Select Check PBP balance.
4. Select Continue.
5. Select Get Update Now.
6. At prompt System Update Complete, select Restart Now:

• Your meter restarts
• Your screen displays the message installing updates
• Do not remove the power
• When your updates are installed, your meter initializes

7. Select Connect now when the screen displays Connection Required.
8. At prompt System Update Complete, select Return Home.

Related digital connection method articles:

• SmartLink™: Get Connected with SmartLink
• PC Meter Connect™: About the PC Meter Connect desktop application
• Local Area Network connection (LAN): Setting up a wired connection using a USB Ethernet network adapter