Error Code: 2494, How to resolve on the DM100i, DM125 and more

Learn how to resolve error code 2494 on the DM100i, DM125, DM300C, DM400C, and DM475.

Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

The meter displays error code 2494 and may not print.

The meter has detected a problem with the ink cartridge.

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

Unplug the power cord, and wait one minute
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If the error returns, install a new, genuine Pitney Bowes ink cartridge

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 02 October 2023