How to resolve an Inspection Due or Inspection Required message on DM100i and DM125

Learn how to clear the message Inspection Due or Inspection Required on your DM100i and DM125.

Products affected: DM100®i and DM125™

Canada Post regulations require that a meter be inspected periodically. This inspection occurs automatically when your meter is refilled with postage or your system connects to the Pitney Bowes Data Center to perform a balance inquiry. If a postage refill or connection to the PB Data Center does not occur within a 60 day or 90 day period, the meter will display either message: Inspection Due or Inspection Required.

Follow these steps to clear an inspection message:

Connect your system to an analog phone line, PC Meter Connect™ or LAN (DM125 only), the same way you would when adding postage
If your meter does not say Inspect now? skip to step 8
Select Inspect now
Select Continue
Select Check PBP Balance
Your meter dials or connects to PB Postage and displays your available balance
When prompted to Add Postage (Yes / No), skip to step 11
Press your Funds key
Press the down arrow two times, select Check PBP Balance
Your meter dials or connects to PB Postage and displays your available balance
Press the No key to return to your Main screen as you do not require to add postage at this time.

UPDATED: 02 October 2023