Error Code: 0418420033, How to resolve on the Connect+ 500W, Connect+ 1000, and more

Learn how to resolve error code 0418420033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

The Connect+® displays error code 0418--42-0033 and will not print.

The Connect+ is out of postal red ink.

Replace the postal red ink cartridge:

Selecting the Settings button on the Home screen
Select Hardware
Select Printer
Select the Ink cartridges tab
Select Replace ink cartridge
Open the ink cartridge cover
Remove the red ink cartridge
The system warns you that the ink cartridge is not installed. Select Clear message.
Remove the new ink cartridge from its packaging
Hold the ink cartridge with the label facing upright and push into place
Close the ink cartridge cover
Select Print test sample to verify that you have installed the ink cartridge correctly
Check the test sample. If the lines are solid and unbroken, the sample is acceptable. Select Image is OK - Done.

If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021