TrackMyMail^® Support

Answers to frequently asked questions about Full Service and TrackMyMail.

If you forget your TrackMyMail password, you can reset it online.

Find the answers to frequently asked questions about TrackMyMail.

This article describes how to create a Reseller Client Account for TrackMyMail.

Clients using shared MIDs need blocks of reserved tracking IDs to assign to their jobs.

If you need to delete a job, you can do so on the TrackMyMail website.

Clients who do not wish to use (S)FTP to import jobs into TrackMyMail may instead use the downloadable PrecisionTrack applet offered on the website.

Learn about the TrackMyMail website so that you know ehere to go to work with jobs and reports.

Detail record specifications for TrackMyMail jobs created via FTP

Header record specifications for TrackMyMail jobs created via FTP

You must use FTP to create jobs in an automated and integrated process, as well as create trackable Intelligent Mail barcodes (IMbs) and upload jobs to TrackMyMail using the required file format for job creation prior to the mailing date.

IP addresses that need to be whitelisted for TrackMyMail

IP addresses that need to be whitelisted for TrackMyMail

If PrecisionTrack did not generate the Intelligent Mail Barcodes (IMBs), it may be because the application no longer works with Java. Java needs to be replaced with OpenJDK.