Resolving Scale and Weighing Issues on your Meter

If you scale is not weighing correctly or becomes unresponsive, use the links on this page to navigate to articles that cover issues specific to your meter.

Find the article related to your scale or weighing issue for your meter:

Connect+^® Series | SendPro^® P-Series

Resolve scale not weighing correctly
Resolve scale issues

SendPro^® C Lite, SendPro^® C, SendPro^®+, SendPro^® C Auto (2H00, 8H00, 9H00)

Scale issues and mail not weighing
Scale weight changes to one ounce after removing mailpiece

For all meters, review the document: Scale Codes for locations in the United States.

UPDATED: October 15, 2024