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"Authentication Failed" message appears when signing in to SendPro Enterprise

Learn how to resolve the error message "Authentication Failed" when signing in to SendPro Enterprise.

Products affected: SendPro® Enterprise

Issue

The message "Authentication Failed" appears when signing in to SendPro Enterprise.

Cause

The tenant URL is incorrectly bookmarked as https://login.tscloudidp.com/.

Resolution

Update the existing tenant URL bookmark to https://xxxxxxx.sendproenterprise.com/ in your browser.

  • The x's in the above URL represent your tenant hostname.

Google Chrome

  1. Select the menu icon Menu icon in google chrome and click Bookmarks and lists.
  2. Click Bookmark manager.
  3. Click the menu on the right of the existing SendPro Enterprise tenant bookmark and click Edit.
  4. Update the existing URL.

Microsoft Edge

  1. Select the menu icon Menu icon in microsoft edge and click Favorites.
  2. Right-click on the existing SendPro Enterprise tenant URL and click Edit.
  3. Update the existing URL.

UPDATED: March 18, 2025