The error "Unrecognized Login" appears when signing in to SendPro Enterprise

Issue

When attempting to sign in to SendPro Enterprise, the error message "Unrecognized Login" appears.

Cause

The Identity Provider (IDP) entry in the Single Sign-On (SSO) configuration was not updated to reflect the new AWS server location following the migration.

Resolution

For continued support for Single Sign-On (SSO) following the AWS migration, your IT department, or personnel familiar with your company's SSO configuration, must update the IDP settings to reflect the new AWS server details.

Solution 1: Add a secondary value

Add https://idp.sendproenterprise.com/ as a secondary value alongside https://login.tscloudidp.com/ to your identity provider platform.

• This allows both platforms to communicate with your identity provider without needing to time the configuration change.

If your identity provider does not support a secondary value, go to solution 2.

Solution 2: Update your identity provider

1. If you use SAML or OIDC, update your identity provider to point to the new SendPro Enterprise IDP platform.
2. Change the value from https://login.tscloudidp.com/ to https://idp.sendproenterprise.com/.
   • The change should be made the day before your tenant migrates to the new platform when all work on the platform is completed or after the migration.

Important: If your identity provider is not updated, you will not be able to log in to the migrated platform.