Microsoft Teams Mobile App remote support instructions in PitneyShip, Pitney Analytics and PitneyTrack Inbound

You can provide remote access to Pitney Bowes remote support via the Microsoft Teams Mobile App on your mobile device for troubleshooting issues. The steps may vary depending on the mobile device you have.

If Pitney Bowes remote support is unable to access your computer remotely due to your security policy, perform the following steps to setup a mobile meeting to provide remote support.

1. The support agent will send you a teams invite via email. This provides you with a meeting ID and a meeting passcode in the meeting invite.
2. If necessary, visit the Microsoft website to download the Microsoft Teams Mobile App.