Checking label refund status in ShipAccel

You can check on the status of your shipping label refund requests in ShipAccel.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. From the Shipping & Mailing menu, select Shipping & Postage History.
2. Select the Shipping Label Refunds tab.
3. If needed, change the date filter or search to locate the desired refund request.
4. View the details in the Status column.
   • For USPS labels, the status is Refund Requested until the request is approved.
   • When approved, the status changes to Refund Approved.
   • If the refund is denied, the status changes to Refund Denied. This means that the USPS has determined that the label was used and therefore will not provide a refund.
5. (Optional) To view more details of a particular item, select the arrow on the left side to open it.