Voiding a UPS or FedEx label in ShipAccel

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.

Products affected: ShipAccel

If you are not going to use a FedEx or UPS shipping label that you created, you can void it.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

Refund guidelines
Voiding a label from the history
Voiding a label immediately after printing it
Batch/multiple shipments

Guidelines

Voiding means that you are not going to use the label, so you will not be charged for the label cost.
If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost.
For Pitney Bowes FedEx Rate Accounts, credit card fees are not refunded.
This applies to FedEx and UPS only. For USPS labels, you must request a refund.
The Void button is not available if:
- The label is older than 12 hours (Pitney Bowes FedEx Rate Account)
- The label is older than 30 days (UPS and Non-Pitney Bowes FedEx Rate Account)
- A FedEx manifest has been printed (FedEx only)

Voiding a label from the history

Select Shipping & Mailing > Request a Refund.
Select the arrow next to the desired shipment, then select Void Label.
Check the box to confirm that you wish to mark the label as voided.
Select Continue.

Voiding a label immediately after printing it

In the confirmation of the label that you just printed, select Void Label.
Check the box to confirm that you wish to mark the label as voided.
Select Continue.

Batch/multiple shipments

Select Shipping & Mailing > Request a Refund.
Select the Batch Shipments tab.
Select the arrow next to the batch that contains the label(s) you wish to refund.
Check the boxes next to the labels you wish to refund.
Select the Void Label button.
Select the box to agree to the conditions.
Select Continue.