Editing orders in ShipAccel

Once your orders are imported into the Ship Orders tab, you can edit the order data if needed.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. From the Home screen or the Shipping & Mailing menu, select Ship Orders.
   Note: Orders that are marked as Already in Process are orders that were imported by someone else. Only the user who imported an order can edit or print a label for it.
2. To find an order, use the filters at the top of the screen:
   1. Select the Show All menu to filter by Orders (those synced from ecommerce stores) or File Uploads.
   2. If you select Orders, select the Unfulfilled menu to change the status displayed to Cancelled, Pending, or Fulfilled.
   3. To filter by date, select the calendar icon.
3. To find an order by scanning a barcode, click in the type or scan barcode field at the top and scan the barcode. To print the label immediately, press Enter twice. If the order is missing information needed for the label, the edit screen will open automatically.
4. For orders that were synced from an ecommerce store, select the arrow next to the order to view the details.
   • If the order needs attention, select the red Attention Required or other links and complete the required information.
5. For orders that were manually uploaded, select the arrow next to the upload that contains the order you wish to update.
   
   • Hover your mouse over the order you wish to edit and select the edit icon next to it, or select the red Attention Required or other links and complete the required information.
     
   • To update multiple orders in a batch with the same information, check the boxes next to them, then select Edit.
6. (Optional) To charge the shipment costs to the recipient or another party's FedEx or UPS account:
   1. Select a FedEx or UPS service. The Bill To menu appears.
   2. Select Recipient or Third Party from the Bill Tomenu.
      
   3. Enter the account number and click OK.
      
      
7. Select Save and Close to save the changes and return to the orders list.

Related topics

• Importing orders
• Printing labels for orders