Multi Factor Authentication (MFA) email not received in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or Your Account

Issue

When signing in or adding funds, the authentication email is not received.

Cause

The email may be in your Spam or Junk folder, or your network may be blocking these email communications.

Resolution

• Solution 1: Check Junk or Spam folder
• Solution 2: Add/whitelist addresses
• Solution 3: Try Incognito mode
• Solution 4: Delete your web browser's history

Solution 1: Check Junk or Spam folder

1. Check your email Junk or Spam folder for the authentication email.

Solution 2: Add/whitelist addresses

1. Verify with your IT department that emails from [email protected] are allowed on your network.
2. Try adding [email protected] as a contact in your email address book.

Solution 3: Try Incognito mode

1. Try signing in using an Incognito or InPrivate window in your browser.

Solution 4: Delete your web browser's history

Caution: This may interrupt your current website signins.

1. Close the web browser tab where PitneyShip, PitneyShip Pro, or PitneyShip Enterprise is open.
2. Clear your web browser's cookies and cache. This is handled differently in each browser. Consult your web browser's help for assistance. Browsers may refer to this as deleting browsing data or clearing history and website data.
   Note: You only need to select Cookies and Cache. To avoid losing your saved passwords, do not check the Passwords box.
3. Once the cookies and cache are cleared, go back to the signin page and sign in again.
4. Try printing the label again.