Error "Failed to refresh OAuth token with the carrier: bad request" appears when shipping using carrier UPS API in SendPro Enterprise

Issue

You have completed the UPS OAuth process and the error "Failed to refresh OAuth token with the carrier: bad request"appears when attempting to ship using carrier UPS API.

Cause

The UPS OAuth token is invalid.

Resolution

1. Open the UPS API OAuth Setup App. in SendPro Enterprise
2. Select Edit beside the required UPS Account Group.
3. Click Get Token and enter the UPS.com profile username and password. If successful, close the pop-up success message.
4. Click Reload.
5. Click Save and Close.

If the issue is not resolved, contact UPS Support at 1-800-742-5877 or https://www.ups.com/us/en/support/contact-us.page.