Skip to main content
Print this support article

Verifying your UPS account in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

UPS has revised security standards for authorizing accounts. In order to ship with UPS in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, you need to verify your UPS account.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

UPS has revised security standards for shipping through products such as PitneyShip, PitneyShip Pro, or PitneyShip Enterprise. In order to ship with UPS in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, you must verify your UPS accounts.

If any UPS account is not used for 59 days or more, you will need to reverify it.

Before you begin:

  • To prepare for the UPS verification process, you will need the username and password for your UPS.com profile, as well as all of your UPS account numbers and the email address associated with each.
    • If you do not have a UPS.com profile, you will need to create one and register your UPS account(s) to it.
    • If you don't know your UPS account numbers, you can find them in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise under Settings > Carriers. Select the edit icon to see the email address associated with the account.
    • If you have a multi-user or multi-location account, contact your administrator.
  • Important: If you have more than one UPS account number, they must all be registered under a single UPS profile (username) before they can be verified. If you need assistance consolidating your accounts under one profile, contact UPS. For instructions, see:
  1. Sign in to PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
  2. Select Settings > Carriers.
  3. Click on Verify next to any UPS account. You will be directed to a UPS Log In window.
  4. In the UPS Log In window, enter your UPS username.
    Important: If you have more than one UPS account number, they must all be registered under the same UPS username. If you have not yet done so, return to the FAQ page for instructions.
  5. Check the box to agree to the conditions.
  6. Select Continue.
  7. In the Password window, enter your UPS password.
  8. Select Log In. Once the verification is complete, you will be returned to the Carriers page. All of the UPS accounts associated with that UPS username and password will be verified.

UPDATED: July 02, 2024