Frequently Asked Questions (FAQ) about using PitneyShip

• Top questions
• PitneyShip & DeviceHub
• Setup
• Postage
• Sending mail
• Sending packages
• Troubleshooting

Top questions

• How do I request a USPS shipping label refund?
• How do I request a USPS stamp refund?
• Which printers and scales are compatible with PitneyShip?
• What are the Networking Requirements for DeviceHub?
• What are the Networking Requirements for PitneyShip, PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module?
• What if I don't receive the authentication email when signing in to PitneyShip?

PitneyShip & DeviceHub

• What is DeviceHub?
  DeviceHub is a program that connects your printers and scales to PitneyShip. DeviceHub is required for printing stamp rolls and envelopes in PitneyShip. DeviceHub is required to connect scales to PitneyShip.
• How do I get DeviceHub?
• How do I print from PitneyShip?

Setup

• How do I set up a UPS account?
• How do I set up a FedEx account?
• How do set a default sender address?
• How do I install the PitneyShip mobile app?
• I have a list of addresses. How can I get them into PitneyShip?

Postage

• How do I add postage?
• How do I change how I pay for postage?

Sending mail

• How do I print stamps on a stamp sheet?
• How do I print stamps on a stamp roll?
• How do I print postage on an envelope?
• How do I reprint a stamp?
• How do I send something that weighs more than 13 oz.?
  The maximum weight for a stamp is 13 ounces. To send something that weighs more than that, create a shipping label.
• Can I add tracking to my first-class letter?
  No, but Certified Mail and Return Receipt extra services are available for proof of mailing. Select those services under Add Extra Services and attach the required forms to the first-class letter.

Sending packages

• How do I send a domestic package?
• How do I send an international package?
• How do I find information about a package I sent?
• How do I reprint a shipping label?
• Can I print a label without a date?
  USPS return labels are always dated. FedEx and UPS labels are not dated and do not expire.

Troubleshooting

• What if I don't receive the authentication email when signing in to PitneyShip?
• My printer isn't listed in PitneyShip. What should I do?
• My stamp sheets aren't lined up right. How can I fix it?
• I see the message "DEVICE HUB Connection error". What should I do?

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