"Account not valid" message displays when adding an account to your online profile
Instructions on how to resolve the error message "Account not valid" when adding an account to your online profile.
Issue
The error message "Account not valid" displays when adding an account to your online profile.Cause
The account you are trying to add to your online profile is invalid.Resolution
Confirm the account number you entered is correct. If the account number is correct, please chat with us.UPDATED: June 25, 2024