"Username wasn't recognized" message displays when signing into your account

Steps for resolving the error "Username wasn't recognized" when logging in to your account online.

Issue

The error message "Username wasn't recognized" displays when signing in to your account.

Cause

The username you are using to sign in is not registered or has been inactivated.

Resolution

Confirm the email you entered is correct. If the email is incorrect fix any errors and try to sign in. If the email is correct select the Register now link to create a new online profile.

UPDATED: January 24, 2024