USPS Large Envelope Label printed in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise does not have Tracking

If a USPS Large Envelope label does not have tracking, it is because First Class Mail is not eligible for free tracking.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

A USPS Large Envelope label printed in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise does not have a tracking barcode.

Cause

First-Class Mail® is not eligible for free tracking.

Resolution

To avoid this issue, when creating the shipping label, check the Over 3/4" thick box to ship the item as a USPS Ground Advantage instead of First-Class Mail.

UPDATED: December 12, 2023