"Something Went Wrong: There are insufficient funds to complete your refill" message Error 188A on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Refill your device for a smaller amount or add funds to your postage account if the Something Went Wrong: There are insufficient funds to complete your refill message Error 188A appears.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00)
Issue
The message "Something Went Wrong: There are insufficient funds to complete your refill. Check your account balance and try again. Please log on to Your Account for more details. (Error Code 188A)" appears when you refill your device.
Cause
Your postage account does not have sufficient funds available.
Resolution
Refill your device for a smaller amount or add funds to your postage account.
UPDATED: October 30, 2024