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Turning off spot black (#2) printing on the SendPro MailCenter

If you get an out of ink warning because your are out of black ink, you can turn spot black (#2) printing off, and can continue to print mail for 14 days before spot black printing is permantly disabled.
Products affected: SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000

If the spot black (#2) ink cartridge is out of ink, a special Out of Ink warning will appear indicating that printing mail has been disabled to avoid damage to the system.

You can turn spot black (#2) printing off, and can continue to print mail for 14 days. When the period expires you will need to reactivate spot black (#2) printing by installing a new ink cartridge.

If you do not install a new ink cartridge spot black (#2) printing will be disabled permanently. If you choose to permanently disable spot black (#2) printing, you can continue to print your mail. However, a customer care representative will need to install a new printing system at a cost to you if you wish to use spot black (#2) printing in the future.

To turn off spot black (#2) printing:

  1. Select Turn off spot black (#2) ink printing when the Out of Ink warning appears. If the "out of spot (#2) ink" warning error appears on the Run Mail screen, select Turn off spot printing to view the Out of Ink warning.
  2. Review the terms and conditions.
    1. Select I have read and agree with these conditions.
    2. Select Yes, turn black ink printing off.
  3. A warning appears indicating that your system needs to be reconfigured to turn off spot black (#2) printing. Select Yes, proceed.
  4. Follow the prompts to remove the ink cartridge and reconfigure the system.
  5. Once the system has been reconfigured, you will be prompted to print test patterns on tape. Select Ready.
  6. Select Tape.
  7. Check the test pattern.
    • If the solid lines of the test sample are unbroken, select Image is OK - Done.
    • If the test sample has missing or incomplete lines, select Not OK - Clean print head. Once the cleaning operation completes, you will be prompted to print another test sample. If the pattern still has broken or missing lines, you may need to replace the ink cartridge or print head.

Once the test pattern has been approved, an alert message will appear on the Run Mail screen indicating that you have 14 days to reactivate spot black (#2) ink. In addition, a similar warning will appear on the Home screen each time you power up the system.

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UPDATED: March 20, 2024