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Label printed on JZ30 (ZT230) printer jams or prints misaligned in SendPro Enterprise or SendSuite Live

If a shipping label printed on a JZ30 (ZT230) printer does not fully print or prints too long, the printer may have lost the print mode settings assigned by the driver and reverted to its default settings.
Products affected: SendPro® Enterprise, SendSuite® Live

Issue

A shipping label printed on a JZ30 (ZT230) printer jams or prints misaligned.

Cause

The printer may have lost the print mode settings assigned by the driver and reverted to its default settings.

Resolution

Check the settings on the printer to verify what media type is configured:

  1. On the printer, select Menu > Settings (OK) > right arrow > right arrow > right arrow >right arrow >right arrow > Print Mode.
  2. Use the up and down arrows to set the Print Mode to the desired setting. The primary settings are Tear Off or Peel Off and that selection depends on whether you're using the peeler and takeup reel.
  3. Process a label to verify that the issue is resolved.

UPDATED: June 16, 2023