Skip to main content
Related Search Topics: Errors & Troubleshooting
Print this support article

Clearing an envelope jam on the SendPro MailCenter 1000

Follow these steps to clear an envelope jam on your SendPro® MailCenter 1000.
Products affected: SendPro® MailCenter 1000

Issue

Envelopes are jamming.

Resolution

Follow these steps to clear an envelope jam on your SendPro MailCenter 1000 system.

  1. Lift the feed cover.
    1000_lift_feed_cover
  2. Lift the print cover.
    lift_printer_cover
  3. Pull up on the top release lever.
    Top_release_lever_1_2
  4. Lift up the lower release lever and remove the mailpiece.
    Lift_lower_release_lever
  5. Close the top release lever.
  6. Lift up the printer transport release lever.
    1000_prnt_trans_rel_lever
  7. Make sure the printer deck is clear.
    printer_deck_clear
  8. Push the printer transport release lever down.
  9. Make sure all release levers are down and snapped back into place.
    All_levers_down_locked
  10. Close all covers and resume printing.

UPDATED: June 15, 2023