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Submitting a ValueMAX claim for damaged, lost or stolen equipment

Learn how to submit a request to start the repair or replacement process if equipment has been damaged, lost or stolen.

Sign in to Your Account to submit a ValueMAX claim for damaged, lost or stolen equipment.

  1. Sign in to the Pitney Bowes Your Account online portal.
  2. Select Help Center & Cases and click Help Center.
  3. Select ValueMax from the Contracts & Agreements section.
  4. Select How do I file a ValueMAX claim?.
  5. Complete the case form and include the following information in the case details section: 
    • Direct Phone Number
    • Contract Number
    • Meter Serial Number
    • Address where equipment is located. If you have temporarily relocated, include this address also.
  6. Click Submit.

A case number will appear after your case is submitted. A representative will be assigned to your case and will assist with completing your request.

UPDATED: April 09, 2025