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"statusCode":401 "Unauthorized" message when signing in to PitneyShip

If you see the message "statusCode":401 "Unauthorized" when signing in to PitneyShip, contact us.

Products affected: PitneyShip®

Issue

When signing in to PitneyShip, the message "statusCode":401 "Unauthorized" appears.
Status code 401 message

Resolution

This issue must be resolved by a Pitney Bowes representative. Please chat with us.

UPDATED: April 09, 2025