Confirming where a payment was applied

Learn how to confirm if an ACH, wire, credit card or check payment was applied and how to proceed if a correction is needed.

Sign in to Your Account to confirm if your ACH or check payment was applied to your account and learn how to open a case if a payment does not appear online.

Please confirm the following 2 items, before investigating where a payment was applied. If these 2 items cannot be confirmed then Pitney Bowes has not yet received the payment:

Item 1: Confirm the funds have been debited from your bank account or credit card.
Item 2: Confirm enough time has passed to allow for the payment to post.
- Standard mail check: 10 Business Days for processing
- Express mail check: 3 Business Days for processing
- ACH / Wire: 3 Business Days for processing

Confirming Where a Payment Was Applied

Go to your payment history.
If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard.
- For Prepaid accounts select Account Activity from the left navigation bar.

If you are unable to verify whether a payment has been applied or if it was posted to the wrong account or invoice Create a Case. Please include the following details in your case.

Payment method
Payment amount
Date the payment was made
Date the payment was debited
Address or bank details where the payment was sent
Check number (if applicable)
Trace number (if applicable)

UPDATED: July 18, 2024