Confirming where a payment was applied
Learn how to confirm if an ACH, wire, credit card or check payment was applied and how to proceed if a correction is needed.
Sign in to Your Account to confirm if your ACH or check payment was applied to your account and learn how to open a case if a payment does not appear online.
Before you begin
Please confirm the following 2 items, before investigating where a payment was applied. If these 2 items cannot be confirmed then Pitney Bowes has not received the payment:
- Item 1: Confirm the funds have been debited from your bank account or credit card.
- Item 2: Confirm enough time has passed to allow for the payment to post.
- Standard mail check: 10 Business Days for processing
- Express mail check: 3 Business Days for processing
- ACH / Wire: 3 Business Days for processing
Confirm where a payment was applied
- Go to your payment history.
- If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard.
- For Prepaid accounts select Account Activity from the left navigation bar.
If you are unable to verify whether a payment has been applied or if it was posted to the wrong account or invoice Create a Case. Please include the following details in your case.
- Payment method
- Payment amount
- Date the payment was made
- Date the payment was debited
- Address or bank details where the payment was sent
- Check number (if applicable)
- Trace number (if applicable)
UPDATED: February 20, 2025