Refilling postage in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

In order to print USPS labels and postage in PitneyShip Pro, you must have enough funds in your USPS postage account.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

In order to print USPS labels and postage, you must have enough funds in your USPS postage account.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

If you only have one USPS account, you can select the + (Refill Postage) icon next to your USPS postage balance in the upper right from any screen.

If you fund your Locations separately, go to Settings > Carriers and locate the USPS account associated with the Location that needs postage added. Select the + (Refill Postage) icon under Balance for that Location's USPS account.

Note: If you do not see the + sign next to your postage balance, then you do not have an Admin role. Contact your PitneyShip Admin.
Select the amount you wish to add, or select Custom to enter a different amount.
(Optional) To assign this postage purchase to a cost account, select Assign to Cost Account, then select the desired account.
Select Add Postage.
If you have not yet set up authentication for adding postage, you will be prompted to set it up:
1. Select Send Code. A code will be sent to your registered email address.
2. Enter the Authentication Code you were sent and select Authenticate.
3. Email is the default authentication method and cannot be deselected. If you wish to also receive text messages for authentication, select Setup under Text Message.
4. Select Finish.
5. Enter your phone number and select Send Code.
6. Enter the Authentication Code you were sent and select Authenticate.
7. Select Finish. The postage will now be added.

Notes

This is for USPS only. UPS and FedEx charge your shipping costs directly to your UPS or FedEx account.
If you have a SendPro Mailstation device, a 3.5% administrative fee is added when you use a credit card to pay for postage. If you use a Deposit Account (Reserve Account) or Line of Credit (Purchase Power) to pay for postage, there is no administrative fee.
You can view your postage refills on the Postage tab in your History.

Related topics

Eligibility subject to credit approval and customer verification. This is not a commitment to lend, and this does not create, and is not intended to create a legally binding obligation on either of us. Program, rates, Terms & Conditions are subject to change.

Banking products and services are provided by The Pitney Bowes Bank, Inc., Member FDIC. Pitney Bowes, Pitney Bowes Bank, and the Corporate logo are trademarks of Pitney Bowes Inc. or a subsidiary. All other trademarks are the property of their respective owners. Pitney Bowes Bank is state chartered and located in Salt Lake City, Utah.

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Accordingly, in order to activate your Account, the Bank asks that you provide identifying information, including your address and taxpayer identification number. The Bank may also ask for additional identifying information, where appropriate, including asking that your representative who is opening your Account to provide his/her name, address, date of birth, driver’s license and/or other documents and information that will allow the Bank to identify him/her. In order to participate in the Program, you must provide the information described in this paragraph. You agree to provide all such requested identifying information.

UPDATED: October 21, 2024