Managing cases online

Sign in to Your Account to manage your open support cases, you can add comments and attachments to open cases and close resolved cases in your online portal. Select the button below to go directly to your cases or follow the step-by-step instructions.

Manage your cases online

1. Sign in to the Pitney Bowes Your Account online portal.
2. If prompted, select the Your Account business portal, otherwise, you will be directed to your Your Account dashboard.
3. Select Help Center & Cases menu and click Manage Your Cases.
4. The Manage Cases dashboard appears.
5. Select the desired case to open the details page.

Helpful Tips:

• Select Add Comment to request an update or send additional details for your case.
• Select the Close Case button to notify us you no longer need assistance.
• Select the Add and Attachment link to upload documents or attachments.