Setting up a PitneyShip UPS account on the PitneyShip mobile app
Products affected: PitneyShip® mobile app
In order to ship with UPS, you first need to set up your UPS account in the PitneyShip mobile app. You can create a Pitney Bowes UPS Rate account and receive pre-negotiated rate discounts, or add an account that is not a Pitney Bowes UPS Rate Account and does not receive our rate discounts.
Important: If you have more than one UPS account number, they must all be registered under a single UPS profile (username) in order to comply with UPS's security standards.
For multi-user subscriptions, only users with the role of Admin can perform this procedure. For multi-location subscriptions, only users with the role of Admin or Location Admin can perform this procedure.
Pitney Bowes UPS Rate Account
To create a PitneyShip UPS Rate account and receive pre-negotiated rate discounts:
- From the Home screen, tap More > Shipping Carriers.
- Select Add Account in the UPS Account Setup section.
- On the Create PitneyShip UPS Rate Account screen, edit the UPS Account Nickname field with a name that allows you to differentiate this account from any other UPS accounts already entered in PitneyShip.
- Create a UPS Username and Password. Remember this information, as you will need it to verify your account.
- Your name and address will already be populated. Confirm your contact information, ensuring that your email address and phone number are filled in.
- Tap the I accept the UPS Technology Agreement and the PitneyShip UPS Rate Agreement box.
- Tap Create PitneyShip UPS Rate Account.
- You will need to verify your UPS account. Tap Verify.
- Enter your UPS username.
- Check the box to agree to the conditions.
- Tap Continue.
- Enter your UPS password.
- Tap Log In. Once the verification is complete, you will be returned to the Shipping Carriers page.
Non-Pitney Bowes UPS Account
If you need to add an account that is not a PitneyShip UPS Rate Account and does not receive PitneyShip's pre-negotiated rate discounts, sign in to PitneyShip using a computer and follow the steps in Setting up a UPS account in PitneyShip or PitneyShip Pro.
UPDATED: April 15, 2025