Connection errors on the DM100i and DM200L

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

• Error codes on the meter:
  10053, 10054, 1813, 94, 200D, DE00, DE0000, DE01, DE02, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22,  DE23, DE24, DE25, DE26, DE27, DE28, DE2E.
• Error codes in PC Meter Connect:
  E0000, EDE00, EDE0000, EDE01, EDE02, EDE03, EDE04, EDE05, EDE06, EDE07, EDE08, EDE09, EDE0A, EDE0B, EDE0C, EDE0D, EDE0E, EDE0F, EDE10, EDE11, EDE12, EDE13, EDE14, EDE15, EDE16, EDE17, EDE18, EDE19, EDE1A, EDE1B, EDE1C, EDE1C, EDE1D, EDE1E, EDE1F, EDE20, EDE21, EDE22,  EDE23, EDE24, EDE25, EDE26, EDE27, EDE28, EDE2E, ED00.
• Messages:
  No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Data Center Timeout, Server Time out, No Carrier Detected On Line.

There are two ways to troubleshoot this device; try them in this order:

1. Restart your meter
2. See the troubleshooting page for your connection method

Solution 1: Restart your meter

1. Unplug the power cord.
2. Wait one full minute.
3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If your issue is not resolved by restarting, see Solution 2.

Solution 2: See the troubleshooting page for your meter's connection method

• If your meter connects using a SmartLink device, see Troubleshooting SmartLink WiFi connection issues . - or Troubleshooting SmartLink wired connection issues.

• If your meter connects through your computer using PC Meter Connect software, see Troubleshooting PC Meter Connect issues.

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