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"Error message: Your label did not print. Please verify your printer configuration and if this persists, please consult with an Administrator" when printing a label in SendPro Enterprise

If this error occurs, the HubCapp settings may need to be changed.
Products affected: SendPro® Enterprise

Issue

When printing a label, the message "Error message: Your label did not print. Please verify your printer configuration and if this persists, please consult with an Administrator" appears.

Cause

The HubCapp settings may need to be changed.

Resolution

Change the HubCapp settings as follows:

  1. Open HubCapp Peripheral agent.
  2. Expand System Tray.
  3. Right-click on the HubCapp icon.
  4. Select Configure.
  5. Open the Printers tab.
  6. Verify the label printer is present by selecting it in the Thermal Label Format dropdown and selecting Save. The format should be Zebra - ZPL
  7. Open the labels tab.
  8. Scroll down to the output in question (generally Label).
  9. Verify and reaffirm the label printer is present by reselecting it in the dropdown. The format should be Zebra - ZPL.
  10. Scroll up and click Save.
  11. Close the HubCapp configuration page.
  12. Try to reprint the label.

If you need further assistance, please chat with us.

UPDATED: May 07, 2024