Skip to main content
Related Search Topics: Errors & Troubleshooting
Print this support article

"Consignee Address is invalid - Postal Code is missing or invalid" message in SendPro Enterprise

Learn how to resolve the message "Consignee Address is invalid - Postal Code is missing or invalid" in SendPro Enterprise.

Products affected: SendPro® Enterprise

Issue

When shipping a USPS First class letter with Electronic Return Receipt (ERR) to one of the US Territories, the message "Consignee Address is invalid - Postal Code is missing or invalid" is displayed

Cause

USPS does not support ERR to US territories:

  • American Samoa
  • Guam
  • Northern Mariana Islands

For Puerto Rico:

  • SendPro Enterprise: When using the Certified Mail App to ship to Puerto Rico, the Ship To Address Country field needs to be populated with "Puerto Rico" and State field left blank.

For more information, see the USPS Electronic Return Receipt bulletin.

Resolution

Deselect the ERR option when shipping to US territories.

UPDATED: November 25, 2024