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Related Search Topics: Meter/Equipment Orders & Returns Refilling Postage
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Removing your funds from the DM300C-DM475

If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds. 
Products affected: DM300C™, DM400C™, DM450C™, DM475™
If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds.
  1. Press Menu.
  2. Press Page Down twice.
  3. Select Advanced Features.
  4. Select Meter Withdrawal.
  5. Your meter displays Transfer All funds From Meter to PBP Account.
  6. Press Continue. Your meter connects and shows funds transferred when successful.
  7. At the prompt to print a receipt: 
    • Press Yes/Enter and insert an envelope to print your receipt, or
    • Press Home to return to your Home screen
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Important: 
  • If your meter is inoperable or you are unable to withdraw or transfer your funds back to their original funding source, please chat with us.
  • If you are returning, replacing or upgrading your meter and have any questions about the status of the postage return, refer to What happens to unused postage when you return a meter.

UPDATED: September 14, 2023