Adding or refilling postage to the mailstation and mailstation2

Alert: After September 29, Pitney Bowes will disable postage refills on IBI meters affected by the new 2024 USPS mailing requirements. If your device is affected, migrate to a compliant solution to avoid business disruption. Check Your Account to see if your device is affected and contact your Account Representative.

Before you begin

Adding postage to your meter

1. Select Funds. 
2. Press Review (down) until Refill Postage? appears.
3. Press Yes/Enter.
4. Select a refill option:
   • Press Yes/Enter to refill the same amount of postage as the last time you refilled postage. The amount you last refilled appears.
   • Press Clear to specify the amount of money you wish to transfer from your Reserve Account or Purchase Power account to your meter. 
     1. Enter your desired refill amount, using only whole numbers. 
     2. Press Yes/Enter.
5. Press Yes/Enter again to confirm your amount and begin your transfer. Update Complete appears when the transaction is complete.
6. Press Yes/Enter to accept the refill message.
7. Select a print option.
   • Press Yes/Enter to print a receipt. Have an envelope or tape sheet ready to insert into your meter.
   • Press No to continue. Any available rates or software updates get downloaded at this time. Your meter returns to the Home screen.

• Balance Too Low or "Insufficient Funds" message on a Pitney Bowes postage meter
• Meter Connection Methods
• Connection errors and messages on the mailstation series
• Choose Your Postage Payment Method