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Request a refund of a credit balance on an account

Learn how to request a refund if an account balance is in credit.
You can request refunds for overpayments or credit balances on your account by filling out a refund request form for Purchase Power or Reserve Accounts or signing into Your Account for Lease or Rental refunds. 
 

Request a refund for a Purchase Power® or Reserve Account®

  1. Open the refund Request Form.
  2. Complete all sections within the form. 
  3. Select Continue to submit the request. 
    We will process refunds within fifteen business days and email you after the refund is complete.
     

Request a refund for a Lease or Rental account 

  1. Go to the signin page.  
  2. If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard. 
    • Your Account for billing, account management, leases and rentals 
    • Shipping 360 for the shipping and mailing cloud-based platform 
  3. Select the Support & Cases menu and click Create a New Case. 
  4. Select Financial Support>Payment then the account type. 
  5. Select the button I have a credit on my invoice. 
  6. Complete the form and press Submit.
    We will process refunds within fifteen business days and email you after the refund is complete.

UPDATED: June 11, 2024