Ease of use

• From the time the mail arrives at your premises to the time it’s delivered Sendsuite Tracking helps you get the job done fast and with minimum errors. It uses a simple five-step process to ensure your business delivers mail at optimum efficiency.

1. Check in

Items are scanned into the system giving you proof of the date and time each item was received.  You can also capture images of items. These can then be used to prove damage was done before you took receipt. Or if an item seems suspicious an image can be emailed to the addressee asking if the item is expected.

2. Manifest

Outstanding deliveries are transferred onto handheld portable data collectors that are used to complete deliveries.  A paper or electronic delivery manifest is automatically created for your staff speeding up the delivery process.

3. Deliver

Automatically set up your internal daily deliveries by department mail stop or delivery route based on your established delivery routing rules.  Record successful deliveries, attempted deliveries or refused deliveries to defined mail stops, locations or to end users.  It can also record that someone came and collected an item. 

4. Review

Data is transferred from the handheld portable data collectors onto the Sendsuite® Tracking base system either via cradle synchronization or wireless connection.  Fielding status enquiries is simple. Package location information is available at the touch of a button via the web. This allows you to deal efficiently with customer service enquiries and to monitor the productivity levels of your staff.

5. Report

The powerful built-in reporting capability allows you to demonstrate how costs are being reduced while accuracy of delivery is improving.

Create the reports your business needs

• It’s easy to undertake extensive analysis of how your business is performing, with the use of Crystal Reports the industry leader in report creation and generation.  Crystal Reports provides the flexibility to create tailored daily reports such as: mail received and mail delivered, damage to mail, route activity and productivity.

Stay well informed

• No one likes to be asked a question they can’t answer. With Sendsuite Tracking you’ll always have the information you need to:
• Keep customers, budget holders, your manager and shareholders informed of how you’re performing against service level agreements.
• Identify trends so you can respond appropriately.
• Identify best practice so it can be shared and areas for improvement identified so mitigating action can be taken.
• Reward motivate and give accurate feedback to staff.
• Manage costs and budgets so your business stays profitable.
• Prove to potential customers the high levels of service they could expect if you managed the receipt and distribution of their mail.