Wake Forest University modernizes mailboxes with a smarter mail and package delivery solution.

Founded in 1834, Wake Forest University is a private university located in Winston-Salem, N.C., with nearly 9,000 students.

CHALLENGE

During their peak times, Wake Forest University’s mail center would process nearly 19k packages a month. With this overwhelming package volume, the mail center would be crowded with packages as students couldn’t always pick-up their package during operating hours. Their basic package tracking software, manual processes and their mail center pick-up window no longer met their evolving needs.

SOLUTION

To address these challenges, Wake Forest aimed to eliminate individual mailboxes and implement ParcelPoint^TM Smart Lockers. The integration with Pitney Bowes’ inbound tracking software enabled the generation of barcodes for each mail piece and automatically triggered email notifications to alert students about package availability. Smart Lockers not only reduced traffic at the mail center but also provided a more flexible system for students and faculty to pick up their packages at their convenience.

Click here for the full Wake Forest University Case Study.

Benefits

Improved Efficiency

Pitney Bowes inbound package tracking software enables printing of barcode labels and the automated notification system streamlined package pick-up.

Flexibility and Convenience

Students and faculty could now pick up their packages outside the operating hours of the mail center

Streamlined Operations

Rear-loading lockers enhanced the efficiency of mailroom staff, ensuring a continuous package loading process.

Space Optimization

By replacing traditional mailboxes with smart lockers, the mail center created more space, contributing to a more organized and efficient mailroom.

“The Mail Center hours are from 8am to 5pm but the Student Center where the lockers are located is open until midnight, so students find it convenient to pick up their packages when they come in for dinner.”

–Alex Crist
Director of Auxiliary Services – Internal Operations