Texas Tax Assessor Collector office streamlines delivery of important documents and items with ParcelPointTM Smart Lockers

Challenge

With over 300 active car dealerships in their county, the Tax Assessor-Collector’s office needed a solution to manage high volume of dealership transactions that would help reduce their time in the offices while allowing staff to attend to taxpayers that need personal assistance.

Solution

The Tax Assessor-Collector’s office found that Pitney Bowes’ ParcelPoint Smart Lockers not only reduced the need for in-person visits, but also provided a secure and convenient method for distributing essential inventory and documents.

By encouraging dealers to utilize the webDEALER website, the Tax Assessor-Collector’s office receives their requests online, allowing staff to process paperwork and deliver documents through ParcelPoint Smart Lockers securely and efficiently.

Benefits

Reduced in-person appointments:
Reduced in-person appointments:
Having the ability to process requests and place items in a locker has been helpful in minimizing appointments.
Improved efficiency
Improved efficiency
Automatically notify recipients when their documents or items are ready for pick-up.
Flexibility and convenience
Flexibility and convenience
Taxpayers & dealerships representatives no longer need to wait in line for long appointments. They can securely retrieve their items at the locker on their own time.