Texas Tax Assessor Collector office streamlines delivery of important documents and items with ParcelPoint Smart Lockers

Challenge

With over 300 active car dealerships in their county, the Tax Assessor-Collector’s office needed a solution to manage high volume or dealership transactions that would help to reduce their time in the offices while allowing staff to attend to taxpayers that need personal assistance.

Solution

The Tax Assessor-Collector’s office found that Pitney Bowes’ ParcelPoint Smart Lockers not only reduced the need for in-person visits, but also provided a secure and convenient method for distributing essential inventory and documents.

By encouraging dealers to utilize the webDEALER website, the Tax Assessor-Collector’s office receives their requests online, allowing staff to process paperwork and deliver documents through ParcelPoint Smart Lockers securely and efficiently.

Benefits

Reduced in-person appointments:

Having the ability to process requests and place items in a locker has been helpful in minimizing appointments.

Improved efficiency

Being able to process requests and automatically notify the dealerships when their documents and items were ready for pick-up.

Flexibility and convenience

Taxpayers & dealerships representatives no longer need to wait in line for long appointments. They can securely retrieve their items at the locker on their own time.