Relay™ Communications Hub Service Availability Statement

Reference is made to the Pitney Bowes Relay Communications Hub Terms (the “Terms”), a link to which is provided on your Order Form.  Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Terms.

PB warrants that the Availability Ratio, as calculated below, will be 99.9% for each consecutive three calendar month period.

The Availability Ratio shall be calculated as follows:

[(Available Hours of Operation (stated in minutes) - Unexpected Downtime)/ (Available Hours of Operation (stated in minutes))] x 100

“Unexpected Downtime” shall mean the total number of minutes in the period for which the Availability Ratio is being calculated during which the Services are unavailable to Client other than by reason of Scheduled Downtime or a Service Disruption. PB uses external monitoring services to monitor the availability of the Services. If the Services fail to respond positively to the external monitoring service in over fifty percent (50%) of the tests, the Services are considered unavailable to Client.

Scheduled Downtime is typically a 4-hour period each week:  for clients based in the North America, from 6:00 a.m. to 10:00 a.m. U.S. Eastern Time, each Sunday; and for clients based in Europe, the Middle East or Asia, from 6:00 a.m. to 10:00 a.m. local UK time, each Sunday. When extended maintenance is required by PB, the Scheduled Downtime may be extended to 12:00 p.m.  PB shall use reasonable commercial efforts to minimize any disruption, inaccessibility and/or inoperability of the Services in connection with Scheduled Downtime.

“Service Disruption” shall mean the total number of minutes in the period for which the Availability Ratio is being calculated during which there is any downtime arising from causes beyond the reasonable direct control of PB, such as the interruption or failure of telecommunications or digital transmission links, hostile network attacks or a force majeure event, as described in the Terms.  PB shall use reasonable commercial efforts to minimize any disruption, inaccessibility and/or inoperability of the Services in connection with any Service Disruption.

Version 3/2016