Intelligent Mail Indicia & DM Infinity
Frequently Asked Questions

Intelligent Mailing Indicia (IMI) is the next generation of metered indicia technology, designed to ensure your metered mail meets current USPS^® compliance guidelines. The upcoming USPS IMI technology requirements will impact your current DM Infinity meter.

Information Based Indicia (IBI) meter technology is now discontinued by the USPS.

What's happening:

As of 2024, the USPS^® has discontinued IBI technology and per this mandate, non-compliant (IBI) devices must be withdrawn from service.
DM Infinity™ (as well as SendPro^® P-Series and Connect+^® ) users have been granted a temporary extension past the 2024 withdrawal date.

What you need to do next:

You must migrate to a compliant solution as soon as possible to avoid disruption. We recommend making the transition by the end of 2025 in order to meet the USPS compliance deadline.
As an approved USPS partner, Pitney Bowes has you covered with a new Enhanced Permit Device solution that can replace your current Indicia meter.

What is the replacement solution for DM Infinity meters?

Pitney Bowes’ new postal compliant solution is an Enhanced Permit Device that can be swapped with your current Indicia meter.

The Enhanced Permit solution will:

Allow for optional date printing and stores multiple permits in one device
Streamline financial views by integrating with Pitney Bowes Accounting systems such as Business Manager, PitneyAnalytics^® or the BlueCrest DFWorks^® solution
Eliminates the need for pre-printed Permit envelopes by printing a Permit imprint in-line on the inserter
Meet USPS requirements for compliance

When will USPS require non-IMI devices to be removed from the market?

DM Infinity: Your DM Infinity meter has been granted a temporary extension and will need to be withdrawn from service in order to meet the USPS compliance deadline. You will no longer be able to print postage after June 30, 2026. We recommend making the transition by the end of this year in order to meet the USPS compliance deadline to avoid service disruption.
SendPro P-Series / Connect+: These mailing systems have been granted a temporary extension past the 2024 withdrawal date. Migrate to a compliant solution by the end of your current lease or service agreement to avoid disruption. We recommend making the transition as soon as possible. Check out our new and improved, IMI-compliant SendPro MailCenter for the latest in sending technology.

What do I need to do to prepare for this change?

If you are currently paying for your Permit Mail through the USPS, you now have options to pay directly through Pitney Bowes.

You will benefit from the ability to manage multiple permits, multiple sites or multiple mailings through one account. You can even consolidate your permit postage onto the same account you use for your meter postage versus managing two separate accounts with Pitney Bowes and the USPS.

The good news is that you can begin this process right away. If you would like to add Permit Accounts through the USPS we can help.

If you are interested in learning more about these flexible payment methods that can meet your needs, please contact [email protected]

Additional FAQs

Will the new solution print permit and indicia?

No. The new Enhanced Permit Device will print a Permit imprint in line on the inserter. There will no longer be an indicia printing (live postage) device.

We use an Accounting solution for job chargebacks to internal departments or end users, will the new solution work with our Postage Accounting solution?

Yes. The Enhanced Permit Solution will work with Pitney Bowes Business Manager, PitneyAnalytics^® and Bluecrest DF Works Accounting Solutions.

What is needed to transition the new Enhance Permit Device to our existing postage Accounting solution ?

A Pitney Bowes technician will replicate the accounting profiles on your current DM Infinity Meter to the Enhanced Permit Solution.

I have old Infinity meters that we are currently not using with unused funds on them. How can we get our funds back?

Please ask your Pitney Bowes Account Manager to open a case.

A Pitney Bowes technician will visit your site to retire the meter from service and connect to the Pitney Bowes infrastructure to return unused funds to the original source of funding. The funds should be returned on the account within 24-48 hours.

If for some reason the meter is unable to connect to the Pitney Bowes infrastructure, the meter will go to the Pitney Bowes specialty returns area to have the funds withdrawn from the meter and refunded to the original source of funding. This is estimated to take between 6-8 weeks.

The DMM says that all Permit Mail must be separated by weight. How will this change our processes?

For First Class Letter mail, the 1 - 3.5 oz Permit Mail using the Enhanced Permit solution may all be combined for mailers utilizing seamless acceptance when the volume is being submitted under discounted presort weights.

Do I have to separate my flats by weight?

There are a few options for flats:

A) the mailpieces must be separated and identified by weight break.

B) Calculate the weight, apply a keyline and have your presort provider use that keyline in their processing.

C) Engage your presort provider about them utilizing weight on the way processing in their sortation process.

Do I need a new mailing base for my inserter from Bluecrest?

If your system has the updated print engine base, with the HP print axis, no upgrade is required to the base on the console inserter.

How do I know if I have the upgraded print engine?

The updated base utilizes the following consumables:

Item # SL-775P HP 775P Print Head Replacement for Upgraded DM Infinity Systems

Item # SL-7741 HP 771 Black Ink Cartridge for Upgraded DM Infinity Systems

If you are using ink or print heads that are not reflected above, then you have the prior version of the mailing base and an upgrade is required. Please contact your Bluecrest representative.

What is needed for to change to the current meter to the Enhanced Permit Solution?

We will work with each client individually to ensure a seamless and successful transition.

What if my inserter lease ends after June 2026?

The DM Infinity meter is on a rental agreement. A new agreement for the Enhanced Permit solution will be created.

I mail international. Does this new solution support all classes of mail?

International mail and classes with tracking (Certified, signature confirmation, tracking) cannot use Permit imprint. You will be able to process these with your SendPro^® P-Series or SendPro MailCenter Mailing System.

Will the cost per print increase?

By utilizing the in line Enhanced Permit offering, there is no need for warehousing/inventory of preprinted permit envelopes and there isn’t a risk of someone loading the incorrect envelopes on the inserter.

The Enhanced Permit solution prints in line on blank envelopes on the inserter. Additionally, with the Enhanced Permit solution, you have the benefit of postage accounting solutions and a date printed in line.

Does the new solution use the same print heads and Ink as the DM Infinity indicia printing meter?

Yes. The updated base utilizes the following consumables: