Tag: RMA

Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.

Consumers open up about which kinds of returns fraud are socially acceptable

We pit fast store credit against delayed refunds, and fast partial refunds against delayed full refunds.

Printed return labels emerge as the friction heroes against QR codes for most consumers

We asked consumers how they felt about various returns initiation processes. The responses were mostly metaphorical.