Tag: cross border

Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.

Retailers should avoid setting international shipping prices at checkout based solely on the cost of shipping and consider placing premiums in market where consumers value speed more highly.

Episode 13 - Cross-border insights from Canadian and US consumers

Consumers are willing to pay similar shipping amounts from Canada and China, revealing a belief that it’s just as difficult to deliver items from Canada to the US as it is to deliver items from China.

42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.

Between 71-82% of shoppers say they’ve abandoned orders from the U.S. because they did not want to risk paying import duties due to DDU shipping.

Expectations around cross-border delivery aren’t changing—but more international shoppers think shipping is too slow.